Strategic SaaS Account Manager — Growth & Retention

Inriver; New Hampshire; On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

STD and LTD

Job summary

Inriver, a US-based software company, is seeking a Senior Account Manager to retain and grow a portfolio of customers. You will build trusted advisory relationships, coordinate with cross-functional teams, and drive ARR growth with potential upsell opportunities.

You will collaborate with the Customer Success team to maximize value, prepare strategic proposals, and lead negotiations while navigating complex decisions. Travel up to 25% is expected.

Qualifications

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Business English is a requirement.
• University / College or equivalent degree required.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for any matters specific to your customers and coordinate with cross-functional teams to ensure success.
• Grow the committed ARR from existing customer base.
• Retain existing business while identifying long-term and short-term opportunities.
• Work with the Customer Success team to ensure customers are happy and derive value from Inriver’s solutions.
• Provide updates on Inriver capabilities and align to current/potential use cases.
• Prepare proposals and presentations for all levels, lead negotiations, and coordinate complex decision-making processes.
• Use account planning to position Inriver for success and enable forecasting and goal setting.

Skills

Enterprise account management

Strategic account planning

CRM usage

Business English

Communication skills

Presentation skills

Negotiation

Storytelling

Team collaboration

Education

Bachelor's degree or equivalent

Tools

CRM

Job description

Inriver, a US-based software company, is seeking a Senior Account Manager to retain and grow a portfolio of customers. You will build trusted advisory relationships, coordinate with cross-functional teams, and drive ARR growth with potential upsell opportunities.

You will collaborate with the Customer Success team to maximize value, prepare strategic proposals, and lead negotiations while navigating complex decisions. Travel up to 25% is expected.