Strategic SaaS Account Leader for Growth & Retention

Inriver; Williamstown (NJ); Vor Ort; USD 140.000 - 160.000; Vollzeit

Zusammenfassung

Inriver, a leading SaaS provider, seeks a Senior Account Manager in the United States to own retention and growth of a portfolio, building trusted advisory relationships with customer stakeholders and partners.

This role requires up to 25% travel for customer meetings and onsite engagements. You will coordinate with cross-functional teams, grow ARR, and lead negotiations while ensuring customer success and long-term value.

Qualifikationen

• 5–10 years in enterprise account management or SaaS business development.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce solutions.
• Experience using a CRM to support account planning.
• Business English proficiency required.
• University degree or equivalent.
• Strong communication and storytelling skills.
• Excellent presentation skills.
• Ability to drive knowledge sharing and collaboration.
• Curious and eager to learn.
• Experience writing, executing, and reporting business plans.

Aufgaben

• Develop advisory relationships with customer stakeholders and partners at tactical and strategic level.
• Serve as main point of contact and coordinate with cross-functional teams.
• Grow contracted ARR from existing customers.
• Retain existing business while identifying long-term and short-term opportunities.
• Collaborate with Customer Success to maximize value of Inriver solutions.
• Provide updates on capabilities and align to current and potential use cases.
• Prepare proposals and presentations, lead negotiations, and manage complex decision processes.
• Use account planning to forecast and set goals.

Kenntnisse

Enterprise account management

Business development

Strategic account planning

CRM usage

Soft skills

Communication skills

Presentation skills

Team collaboration

Ausbildung

University degree

Tools

CRM software

PIM/DAM/MDM familiarity

Jobbeschreibung

Inriver, a leading SaaS provider, seeks a Senior Account Manager in the United States to own retention and growth of a portfolio, building trusted advisory relationships with customer stakeholders and partners.

This role requires up to 25% travel for customer meetings and onsite engagements. You will coordinate with cross-functional teams, grow ARR, and lead negotiations while ensuring customer success and long-term value.