Strategic SaaS Account Manager — Growth & Retention

Inriver; Columbus (OH); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Comprehensive benefits

Travel opportunities

Job summary

Inriver invites a Senior Account Manager to drive retention and growth across a portfolio of customers in the United States. You will cultivate trusted advisory relationships, coordinate with cross-functional teams, and aim to expand ARR while ensuring high customer satisfaction.

You will travel up to 25% for meetings, onsite engagements, and events, while leveraging account planning, CRM, and strategic selling skills to close opportunities and forecast success.

Qualifications

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for matters specific to customers and work with cross-functional teams.
• Grow the committed ARR from existing customer base.
• Retain existing business while identifying long- and short-term opportunities.
• Collaborate with Customer Success to maximize value from Inriver’s solutions.
• Provide updates on capabilities and align to use cases for customers.
• Prepare proposals and presentations; lead negotiations and complex decision-making.
• Use account planning skills to forecast and set goals.

Skills

Enterprise account management

Business development (SaaS)

Strategic account planning

Business English

Communication skills

Presentation skills

Storytelling

Writing and reporting business plans

Curiosity to learn

Education

University / College or equivalent degree

Tools

CRM software

PIM/DAM/MDM familiarity

Job description

Inriver invites a Senior Account Manager to drive retention and growth across a portfolio of customers in the United States. You will cultivate trusted advisory relationships, coordinate with cross-functional teams, and aim to expand ARR while ensuring high customer satisfaction.

You will travel up to 25% for meetings, onsite engagements, and events, while leveraging account planning, CRM, and strategic selling skills to close opportunities and forecast success.