Strategic SaaS Account Manager - Growth & Retention

Kaseya Limited; Miami (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Kaseya Limited is seeking a driven Account Manager to join our Commercial Business team, supporting IT departments across North America. You will manage a portfolio of commercial accounts across SMB, Mid-Market, Enterprise, SLED, and Channel segments, helping customers simplify IT operations, strengthen cybersecurity, and drive business success through Kaseya's platform.

The role requires building trusted relationships, developing account plans, upsell opportunities, and collaborating with

Qualifications

• 2-5+ years of experience in account management, new client acquisition or a relationship-focused sales role.
• Proven ability to build strong customer relationships and drive commercial outcomes.
• Strong communication, organizational and problem-solving skills.
• A motivated, resilient and coachable mindset with a passion for continuous growth.

Responsibilities

• Take ownership of a portfolio of commercial accounts and maximize value across Kaseya's solutions.
• Build trusted relationships with key stakeholders and align solutions to business needs.
• Develop and execute strategic account plans with regular outreach and business reviews.
• Identify and execute upsell, cross-sell, and expansion opportunities to achieve revenue objectives.
• Monitor customer adoption and engagement, partnering with internal teams to maximize success.
• Collaborate with Customer Success, Sales Engineering, Marketing and other cross-functional teams to deliver an exceptional experience.
• Maintain an accurate sales pipeline, forecasts, and account activity in Salesforce.

Skills

Account management

Customer relationship building

Communication

Organizational skills

Problem-solving

Growth mindset

Selling/upsell

Tools

Salesforce

Job description

Kaseya Limited is seeking a driven Account Manager to join our Commercial Business team, supporting IT departments across North America. You will manage a portfolio of commercial accounts across SMB, Mid-Market, Enterprise, SLED, and Channel segments, helping customers simplify IT operations, strengthen cybersecurity, and drive business success through Kaseya's platform.

The role requires building trusted relationships, developing account plans, upsell opportunities, and collaborating with