Account Manager, SLED accounts

Kaseya; Miami (FL); On-site; USD 70,000 - 105,000; Full time

Job summary

Kaseya is seeking a driven Account Manager to partner with commercial customers across North America, helping them optimize IT operations, strengthen cybersecurity, and maximize value from Kaseya's SaaS platform. You will own a portfolio of accounts, build trusted relationships with key stakeholders, and lead account plans with regular reviews, upsell opportunities, and cross-functional collaboration to ensure customer success.

This role offers a dynamic, growth-oriented environment.

Qualifications

• 2-5+ years of experience in account management or a sales role focused on relationships.
• Proven ability to build strong customer relationships and drive commercial outcomes.
• Strong communication, organizational and problem-solving skills.
• Motivated, resilient and coachable with a passion for continuous growth.

Responsibilities

• Own a portfolio of commercial accounts, identifying opportunities to expand relationships.
• Build trusted relationships with key stakeholders and align solutions to evolving business needs.
• Develop and execute strategic account plans with regular outreach and reviews.
• Identify upsell, cross-sell and expansion opportunities while achieving revenue goals.
• Monitor adoption and engagement, partnering with teams to maximize customer success.
• Collaborate with Customer Success, Sales Engineering, Marketing and other teams to deliver a superior experience.
• Maintain an accurate sales pipeline, forecasts and account activity using Salesforce.

Skills

Account management

Relationship building

Communication

Problem solving

Growth mindset

Job description

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

About Kaseya

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe. We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in. At Kaseya, we don't just raise the bar. We build it.

Position Summary

Kaseya is looking for a driven and customer-focused Account Manager to join our Commercial Business team, a strategic growth engine supporting IT departments across organizations throughout North America. In this role, you'll partner with customers across Channel and SLED (State, Local Government & Education) segments, helping them simplify IT operations, strengthen cybersecurity, and drive business success through Kaseya's industry-leading platform.

Key Responsibilities

• Take ownership of a portfolio of commercial accounts, proactively identifying opportunities to expand customer relationships and maximize value across Kaseya's solutions.
• Build trusted relationships with key stakeholders, understanding customer objectives and aligning solutions to their evolving business needs.
• Develop and execute strategic account plans, including regular outreach, business reviews, and proactive engagement to drive retention and growth.
• Identify and execute upsell, cross-sell, and expansion opportunities while consistently achieving revenue objectives.
• Monitor customer adoption and engagement, partnering with internal teams to maximize customer success and long-term value.
• Collaborate closely with Customer Success, Sales Engineering, Marketing, and other cross-functional teams to deliver an exceptional customer experience.
• Maintain an accurate sales pipeline, forecasts, and account activity using Salesforce.

Required Qualifications

• 2-5+ years of experience in account management, new client acquisition or a relationship-focused sales role.
• Proven ability to build strong customer relationships and drive commercial outcomes.
• Strong communication, organizational and problem-solving skills.
• A motivated, resilient and coachable mindset with a passion for continuous growth.

Preferred Qualifications

• Experience selling or managing B2B SaaS or technology solutions.
• Experience working with VAR (value added resellers) or channel segments.
• Consistent track record of meeting or exceeding sales targets.
• Experience using Salesforce or similar CRM platforms.
• Strong analytical skills and the ability to manage forecasts and account plans.

Additional Information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.