Strategic Account Manager, SaaS & IT Security

Kaseya; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Kaseya is seeking a driven Account Manager to join our Commercial Business team in North America. You will manage a portfolio spanning SMB to Enterprise and Channel segments, helping customers simplify IT operations and strengthen cybersecurity through Kaseya's platform.

In this role, you will build trusted relationships, develop strategic plans, and drive retention and growth while collaborating with cross-functional teams to deliver exceptional customer experiences.

Qualifications

• 2–5+ years of account management or related sales experience.
• Proven ability to grow revenue through trusted relationships.
• Excellent communication and problem-solving skills.
• Driven, resilient, coachable with growth mindset.

Responsibilities

• Take ownership of a portfolio of commercial accounts and identify opportunities to expand relationships and revenue.
• Build trusted relationships with key stakeholders and align solutions to customer needs.
• Develop and execute strategic account plans including outreach and business reviews.
• Identify upsell, cross-sell, and expansion opportunities while meeting revenue targets.
• Monitor adoption and engagement, coordinating with internal teams to maximize success.
• Collaborate with Customer Success, Sales Engineering, Marketing, and other teams to deliver an exceptional experience.
• Maintain an accurate sales pipeline, forecasts, and account activity in Salesforce.

Skills

Account management

Sales strategy

CRM: Salesforce

Relationship building

Tools

Salesforce

Job description

Kaseya is seeking a driven Account Manager to join our Commercial Business team in North America. You will manage a portfolio spanning SMB to Enterprise and Channel segments, helping customers simplify IT operations and strengthen cybersecurity through Kaseya's platform.

In this role, you will build trusted relationships, develop strategic plans, and drive retention and growth while collaborating with cross-functional teams to deliver exceptional customer experiences.