Strategic IT Accounts Lead - Growth & Retention

Kaseya; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Kaseya in Miami is seeking a results-oriented Strategic Account Manager to cultivate long-term relationships with our most strategic customers. You will serve as the primary point of contact and strategic advisor to top-tier clients, driving retention, revenue growth, and customer satisfaction.

You will collaborate with Sales, Product, Support, and Customer Success teams to ensure a seamless experience and help clients maximize the value of Kaseya’s IT and security management solutions.

Qualifications

• 5+ years in account management, customer success, or consultative sales in SaaS/IT services.
• Experience managing multimillion-dollar portfolios and driving growth/retention.
• Strong commercial acumen with ability to engage senior IT decision-makers.

Responsibilities

• Serve as trusted advisor for high-value accounts and develop strategic engagement plans.
• Identify expansion opportunities and drive upsell/cross-sell aligned with client objectives.
• Proactively manage renewals and maintain high retention rates across accounts.
• Advocate for customer needs internally to drive product improvements.
• Lead executive business reviews and provide performance insights and risk mitigation.
• Collaborate with Sales Engineers, Product, Support, and Customer Success for onboarding and adoption.

Skills

Strategic account management

SaaS sales

Customer success

Executive communication

Negotiation

Cross-functional collaboration

Education

Bachelor's degree in Business or IT

MBA

Tools

Salesforce

Data analytics

Job description

Kaseya in Miami is seeking a results-oriented Strategic Account Manager to cultivate long-term relationships with our most strategic customers. You will serve as the primary point of contact and strategic advisor to top-tier clients, driving retention, revenue growth, and customer satisfaction.

You will collaborate with Sales, Product, Support, and Customer Success teams to ensure a seamless experience and help clients maximize the value of Kaseya’s IT and security management solutions.