Strategic Account Manager – SaaS & IT Security

Kaseya

Miami (FL)

On-site

USD 70,000 - 105,000

Full time

2 days ago

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Job summary

Kaseya is seeking a driven Account Manager to partner with commercial customers across North America, helping them optimize IT operations, strengthen cybersecurity, and maximize value from Kaseya's SaaS platform. You will own a portfolio of accounts, build trusted relationships with key stakeholders, and lead account plans with regular reviews, upsell opportunities, and cross-functional collaboration to ensure customer success.

This role offers a dynamic, growth-oriented environment.

Qualifications

2-5+ years of experience in account management or a sales role focused on relationships.
Proven ability to build strong customer relationships and drive commercial outcomes.
Strong communication, organizational and problem-solving skills.
Motivated, resilient and coachable with a passion for continuous growth.

Responsibilities

Own a portfolio of commercial accounts, identifying opportunities to expand relationships.
Build trusted relationships with key stakeholders and align solutions to evolving business needs.
Develop and execute strategic account plans with regular outreach and reviews.
Identify upsell, cross-sell and expansion opportunities while achieving revenue goals.
Monitor adoption and engagement, partnering with teams to maximize customer success.
Collaborate with Customer Success, Sales Engineering, Marketing and other teams to deliver a superior experience.
Maintain an accurate sales pipeline, forecasts and account activity using Salesforce.