Remote Strategic SaaS Account Manager: Growth & Renewals

Reachdesk; Boston (MA); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Competitive salary with stock options

401(k) with employer match

Medical, dental & vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk, a global SaaS gifting platform, is seeking a Commercial Account Manager to own retention and growth across a portfolio of existing customers in a hybrid role. You will drive renewals, expansion, and strategic account progression while partnering cross-functionally to deliver measurable outcomes.

Ideal candidates bring 5+ years in commercially oriented roles with revenue ownership, strong negotiation skills, and experience in subscription-based SaaS environments.

Qualifications

• 5+ years in account management or renewals with direct revenue ownership.
• Experience in subscription-based SaaS or recurring-revenue environments is highly preferred.
• Strong ability to build executive relationships and drive renewal/expansion.

Responsibilities

• Own retention, renewals, and growth for a portfolio of existing customers.
• Build multi-threaded relationships with key stakeholders and decision-makers.
• Drive upsell, cross-sell, and expansion opportunities within accounts.
• Lead renewal and commercial conversations, including pricing and terms.
• Run strategic account planning and business reviews tied to customer priorities.

Skills

Account management

Renewals

Upsell

Job description

Reachdesk, a global SaaS gifting platform, is seeking a Commercial Account Manager to own retention and growth across a portfolio of existing customers in a hybrid role. You will drive renewals, expansion, and strategic account progression while partnering cross-functionally to deliver measurable outcomes.

Ideal candidates bring 5+ years in commercially oriented roles with revenue ownership, strong negotiation skills, and experience in subscription-based SaaS environments.