Strategic SaaS Account Manager – Growth & Renewals

Celigo; United States, Northern America, Americas; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Three weeks vacation

Wellness days

Parental leave

Monthly tech stipend

Career development opportunities

Job summary

Celigo is seeking a customer-focused Account Manager to build strong, long-term relationships and help customers achieve success with our iPaaS platform. You will act as a trusted advisor, driving retention and identifying opportunities for growth within existing accounts.

Responsibilities include renewals, upsell opportunities, cross-functional collaboration, and tracking success metrics across accounts. Remote-first culture with competitive compensation and benefits.

Qualifications

• 3+ years in account management, customer success, sales, or a client-facing role.
• Experience managing a portfolio of accounts and cross-functional collaboration.
• Proven renewals, retention, and revenue growth experience.
• Experience in a B2B SaaS/tech environment preferred.
• Familiarity with CRM systems and account management tools (Salesforce, HubSpot).
• Experience conducting customer meetings, business reviews, and value-driven conversations.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Build and maintain strong, long-term client relationships
• Understand customer goals, challenges, and business needs
• Drive customer adoption, engagement, and overall satisfaction
• Manage renewals and proactively address retention risks
• Identify and develop upsell and cross-sell opportunities
• Coordinate with internal teams to deliver a seamless customer experience
• Track account health, usage, and performance metrics
• Conduct regular check-ins, business reviews, and success planning with customers
• Resolve issues and escalate when necessary to ensure timely resolution
• Maintain accurate account information and activity in CRM systems

Skills

Relationship building

Communication

Problem solving

Negotiation

Adaptability

Handling difficult conversations

Tools

Salesforce

HubSpot

Job description

Celigo is seeking a customer-focused Account Manager to build strong, long-term relationships and help customers achieve success with our iPaaS platform. You will act as a trusted advisor, driving retention and identifying opportunities for growth within existing accounts.

Responsibilities include renewals, upsell opportunities, cross-functional collaboration, and tracking success metrics across accounts. Remote-first culture with competitive compensation and benefits.