Strategic SaaS Account Manager - Growth & Renewals (Remote)

IncentFit; Philadelphia (Philadelphia County); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Remote work after training

Profit sharing

401k with company match

Professional Development reimbursement

Generous PTO

Healthcare benefits (medical/dental/vi

HSA contribution

Team events

Job summary

IncentFit is seeking an Account Manager to own a portfolio of key clients, act as a strategic partner, and drive sustained revenue retention. You will be the primary liaison for our clients, building long‑term relationships and identifying growth opportunities within your portfolio.

With 3+ years in B2B SaaS, you will lead renewal negotiations, collaborate with Support and Product to deliver value, and help clients achieve wellness goals while maintaining CRM data and forecasting pipeline for

Qualifications

• 3+ years of experience in Account Management, Customer Success, or Sales in B2B SaaS or HR tech.
• Proven retention and growth track record while managing technical platform support.
• Strong negotiation skills with experience handling renewals and pricing.
• Excellent presentation skills; comfortable presenting to C-Level executives.
• Collaborative spirit and ability to work across teams for 200+ clients.
• Resilience and curiosity to challenge the status quo.

Responsibilities

• Act as trusted advisor for a dedicated client portfolio and ensure high satisfaction.
• Own the renewal process and identify upsell/cross-sell opportunities to grow ARR.
• Develop and execute account plans and deliver QBRs showing ROI.
• Collaborate with Support and Product to evolve offerings and deliver timely solutions.
• Proactively identify at-risk accounts and implement recovery plans.
• Maintain accurate CRM data and forecast pipeline for stakeholders.

Skills

SaaS Expertise

Account Management

Customer Success

Negotiation

Executive communications

Cross-functional collaboration

Job description

IncentFit is seeking an Account Manager to own a portfolio of key clients, act as a strategic partner, and drive sustained revenue retention. You will be the primary liaison for our clients, building long‑term relationships and identifying growth opportunities within your portfolio.

With 3+ years in B2B SaaS, you will lead renewal negotiations, collaborate with Support and Product to deliver value, and help clients achieve wellness goals while maintaining CRM data and forecasting pipeline for