Strategic SaaS Account Manager: Growth & Renewals

Reachdesk; New York (NY); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Stock options

401(k) match

Medical/dental/vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk is seeking a Commercial Account Manager to own retention and growth across a portfolio of existing customers. The role focuses on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

Success requires strong commercial judgment, problem-solving and the ability to translate customer needs into revenue opportunities, coordinating cross-functional teams to drive measurable outcomes.

Qualifications

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers.
• Build cross-functional relationships with stakeholders and decision-makers.
• Drive upsell, cross-sell, and expansion within existing accounts.
• Prospect to expand Reachdesk’s opportunities within your book of business.
• Lead renewal and commercial conversations, including pricing and terms.
• Run strategic account planning and business reviews tied to customer priorities.
• Identify customer challenges and work cross-functionally to solve them.
• Coordinate internal teams to deliver outcomes and maintain forecast discipline.
• Represent Reachdesk in executive-level discussions.

Job description

Reachdesk is seeking a Commercial Account Manager to own retention and growth across a portfolio of existing customers. The role focuses on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

Success requires strong commercial judgment, problem-solving and the ability to translate customer needs into revenue opportunities, coordinating cross-functional teams to drive measurable outcomes.