Strategic Renewal & Growth Account Manager (Remote)

Reachdesk; Boston (MA); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Stock options

401(k) with employer match

Medical, dental & vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk is seeking a Commercial Account Manager in the US, offering remote (Eastern Time) or hybrid work based on location. The role focuses on retention, renewals, expansion, and strategic growth across a portfolio of existing customers.

You will drive upsell, cross-sell, and expansion opportunities while coordinating with cross-functional teams to deliver measurable outcomes. Success requires strong commercial judgment, problem-solving, and the ability to convert customer needs into revenue

Qualifications

• 5+ years in account management or similar revenue-role with renewals/retention responsibilities.
• Experience in subscription-based SaaS or recurring revenue models preferred.
• Proven track record of renewals, upsells, and expanding within existing accounts.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build relationships across stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion within accounts
• Prospect to expand opportunities across teams and use cases
• Lead renewal and commercial discussions including pricing and terms
• Run strategic account planning and business reviews with measurable outcomes
• Collaborate with Client Success, Swag Sourcing, Marketplace, and Logistics
• Maintain forecasting discipline and pipeline visibility
• Represent Reachdesk in executive discussions

Skills

Account management

Revenue ownership

Commercial judgment

Relationship building

Sales/BDR experience

SaaS/recurring revenue

Renewals/upsell

Executive communication

Analytical skills

Multi-tasking

Job description

Reachdesk is seeking a Commercial Account Manager in the US, offering remote (Eastern Time) or hybrid work based on location. The role focuses on retention, renewals, expansion, and strategic growth across a portfolio of existing customers.

You will drive upsell, cross-sell, and expansion opportunities while coordinating with cross-functional teams to deliver measurable outcomes. Success requires strong commercial judgment, problem-solving, and the ability to convert customer needs into revenue