Strategic SaaS Account Manager – Growth & Renewals

Reachdesk; Atlanta (GA); Remote; USD 160,000 - 200,000; Full time

Benefits offered by this job

Stock options

401(k) with employer match

Medical, dental & vision insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk, a global SaaS gifting platform, is seeking a Commercial Account Manager to own retention and growth across a portfolio of existing customers in the US. This role focuses on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

You will build executive-level relationships, drive upsell and cross-sell, and coordinate cross-functional teams to deliver measurable outcomes.

Qualifications

• 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership.
• Sales, SDR/BDR, or account executive experience strongly preferred
• Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred
• Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
• Track record of creating pipeline and generating new opportunities within existing accounts
• Strong commercial judgment and problem-solving ability
• Proven ability to build executive-level relationships across complex organizations
• Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
• Highly self‑motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build strong, multi-threaded relationships across key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
• Identify customer challenges early and work cross-functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
• Maintain strong forecasting discipline and pipeline visibility across your book of business
• Represent Reachdesk with confidence and professionalism in executive-level discussions

Job description

Reachdesk, a global SaaS gifting platform, is seeking a Commercial Account Manager to own retention and growth across a portfolio of existing customers in the US. This role focuses on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

You will build executive-level relationships, drive upsell and cross-sell, and coordinate cross-functional teams to deliver measurable outcomes.