Strategic SaaS Account Manager | Growth & NRR

Aircall; San Francisco (CA); Híbrido; USD 77.000 - 98.000; Jornada completa

Descripción de la vacante

Aircall is seeking a Confirmed Account Manager in a hybrid, post-sale role. You will own Net Revenue Retention by renewing, upselling, and expanding relationships across a diverse portfolio.

You will collaborate with cross-functional teams to accelerate adoption and maximize customer value while driving sustainable growth for Aircall. You will balance strategic account planning with hands-on negotiation and pipeline management, reporting into leadership and partnering with Product and Support to

Formación

• Experience in SaaS account management with a track record of revenue targets.
• Skilled in consultative sales, prospecting, and negotiation.
• Customer-obsessed and proactive in identifying value for customers.
• Capable of developing and executing expansion strategies including stakeholder mapping.

Responsabilidades

• Own NRR: manage post-sale lifecycle including renewals, expansions, and churn mitigation.
• Drive growth by identifying opportunities within portfolio and seeking new SKUs.
• Prioritize high-potential accounts for long-term growth planning.
• Prospect and outbound: expand relationships and uncover new value creation.
• Develop stakeholder maps across users to senior decision-makers for sponsorship.
• Sell Aircall's value against competitors and handle objections effectively.
• Negotiate and close renewals and upsells balancing commercial and customer success.
• Manage pipeline and forecast with accurate, data-driven insights.
• Partner with Customer Engineering to drive adoption milestones.
• Champion the customer voice to inform product roadmap and GTM strategies.
• Share learnings to optimize regional growth initiatives.

Conocimientos

SaaS account management

Consultative sales

Negotiation

Stakeholder mapping

Forecasting & pipeline hygiene

Analytical thinking

Customer focus

Growth expansion strategies

Descripción del empleo

Aircall is seeking a Confirmed Account Manager in a hybrid, post-sale role. You will own Net Revenue Retention by renewing, upselling, and expanding relationships across a diverse portfolio.

You will collaborate with cross-functional teams to accelerate adoption and maximize customer value while driving sustainable growth for Aircall. You will balance strategic account planning with hands-on negotiation and pipeline management, reporting into leadership and partnering with Product and Support to