Strategic SaaS Account Manager for Renewals & Growth

PagerDuty; Springfield (IL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Job summary

PagerDuty in the United States is seeking an Account Manager to own a portfolio of existing SaaS customers, drive adoption, renewals, and expansion, and deliver measurable business value. You will collaborate with Legal, Sales Operations, and Renewals, present renewal options, monitor health metrics, and use data tools (Salesforce, Gainsight, Tableau) to reduce churn and grow ARR.

The ideal candidate will combine strong relationship skills with commercial acumen and a track record in enterprise

Qualifications

• 7+ years in customer-facing roles (Account Management, Customer Success, or Renewals)
• 4+ years managing renewals and growth within a SaaS environment
• Experience using Salesforce and analytics tools (Gainsight, Tableau, Looker)
• Bachelor’s degree or equivalent experience

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption

Skills

Customer-facing experience

Renewals

Data-driven

Commercial acumen

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty in the United States is seeking an Account Manager to own a portfolio of existing SaaS customers, drive adoption, renewals, and expansion, and deliver measurable business value. You will collaborate with Legal, Sales Operations, and Renewals, present renewal options, monitor health metrics, and use data tools (Salesforce, Gainsight, Tableau) to reduce churn and grow ARR.

The ideal candidate will combine strong relationship skills with commercial acumen and a track record in enterprise