Senior SaaS Account Manager | Renewals & Expansion

PagerDuty; Montgomery (AL); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Job summary

PagerDuty, Inc. is seeking an Account Manager to own a portfolio of existing SaaS customers, driving adoption, value realization, renewals, and strategic expansion opportunities.

You will collaborate with Legal, Sales Operations, and Renewals teams to ensure smooth contracting and forecasting, while leveraging data to mitigate churn and maximize account health. The ideal candidate brings 7+ years of customer-facing experience in SaaS, strong renewals expertise, and proficiency with Salesforce

Qualifications

• 7+ years of combined customer-facing experience including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account Management

Customer Success

Renewals

Sales

Data-driven

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to own a portfolio of existing SaaS customers, driving adoption, value realization, renewals, and strategic expansion opportunities.

You will collaborate with Legal, Sales Operations, and Renewals teams to ensure smooth contracting and forecasting, while leveraging data to mitigate churn and maximize account health. The ideal candidate brings 7+ years of customer-facing experience in SaaS, strong renewals expertise, and proficiency with Salesforce