Strategic SaaS Account Manager – Renewals & Growth

PagerDuty

Baton Rouge (LA)

Hybrid

USD 105,000 - 125,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Job summary

PagerDuty, Inc. is seeking an Account Manager to join our customer-focused team. You will own a portfolio of existing SaaS customers, drive renewals, manage expansion opportunities, and partner with cross-functional teams to deliver value.

The ideal candidate has 7+ years in customer-facing roles, SaaS experience, and proficiency with Salesforce and analytics tools. This hybrid role offers a competitive salary, benefits, and opportunities to influence enterprise software outcomes.

Qualifications

7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
4+ years of proven success managing renewals and growth within a SaaS environment.
Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
Bachelor’s degree or equivalent experience.

Responsibilities

Own a portfolio of existing customers to ensure adoption, value realization, and retention.
Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.