SaaS Account Manager — Renewal & Expansion Expert

PagerDuty; Des Moines (IA); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Job summary

PagerDuty is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, partnering with cross-functional teams to drive renewals, adoption, and expansion. The ideal candidate combines customer success with sales acumen and a proactive, data-driven approach.

You will manage contract value, monitor health metrics, and collaborate with Legal, Sales Operations, and Renewals to ensure smooth contracting and forecasting.

Qualifications

• 7+ years of combined customer-facing experience including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Account Management

Customer Success

Renewals

SaaS

Sales

Data-driven

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, partnering with cross-functional teams to drive renewals, adoption, and expansion. The ideal candidate combines customer success with sales acumen and a proactive, data-driven approach.

You will manage contract value, monitor health metrics, and collaborate with Legal, Sales Operations, and Renewals to ensure smooth contracting and forecasting.