Hybrid Account Manager — SaaS & AI Growth

PagerDuty; Columbus (OH); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Flexible work

Equity

ESPP

Retirement plan

Paid time off

Holidays & sick leave

Wellness days

Parental leave

Volunteer time off

Hack weeks

Mental wellness

Job summary

PagerDuty is seeking an Account Manager to own a portfolio of existing SaaS customers, drive renewal proposals, and identify expansion opportunities. You will collaborate with Legal, Sales Operations, and Renewals teams to ensure smooth contracting and forecasting, using data-driven insights to reduce churn and grow account value.

The ideal candidate brings 7+ years of customer-facing experience in SaaS, strong commercial acumen, and experience with Salesforce and analytics tools.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

7+ years customer-facing

4+ years renewals

SaaS experience

Data-driven decision making

Strong communication

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce SFDC

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to own a portfolio of existing SaaS customers, drive renewal proposals, and identify expansion opportunities. You will collaborate with Legal, Sales Operations, and Renewals teams to ensure smooth contracting and forecasting, using data-driven insights to reduce churn and grow account value.

The ideal candidate brings 7+ years of customer-facing experience in SaaS, strong commercial acumen, and experience with Salesforce and analytics tools.