Strategic SaaS Account Manager for AI Growth

Pager; Boston (MA); On-site; USD 105,000 - 127,000; Full time

Benefits offered by this job

Company equity

ESPP

Retirement plan

Generous vacation time

Paid holidays

Wellness programs

Job summary

PagerDuty is seeking an Account Manager to serve a portfolio of SaaS customers, driving adoption, renewals, and strategic expansion. You will partner with Legal, Sales Ops, and Renewals teams, using health metrics and usage data to mitigate churn and maximize value.

The role requires 7+ years in customer-facing roles, Salesforce/Gainsight/Tableau/Looker experience, and a Bachelor’s degree or equivalent. This hybrid position offers a salary with potential bonuses and equity.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing experience

Renewals management

SaaS knowledge

Data-driven decisions

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to serve a portfolio of SaaS customers, driving adoption, renewals, and strategic expansion. You will partner with Legal, Sales Ops, and Renewals teams, using health metrics and usage data to mitigate churn and maximize value.

The role requires 7+ years in customer-facing roles, Salesforce/Gainsight/Tableau/Looker experience, and a Bachelor’s degree or equivalent. This hybrid position offers a salary with potential bonuses and equity.