AI-Driven SaaS Account Manager: Renewals & Growth

PagerDuty; Columbus (OH); Hybrid; USD 85,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement plan

Generous PTO and holidays

Wellness programs

Job summary

PagerDuty is seeking an Account Manager to steward a portfolio of existing SaaS customers, driving adoption, renewals, and strategic expansion. You will align with cross-functional teams to negotiate contracts, forecast outcomes, and ensure value realization across the customer lifecycle.

The ideal candidate brings 7+ years in customer-facing roles, SaaS renewals experience, and proficiency with Salesforce and analytics tools to optimize renewal outcomes and revenue growth.

Qualifications

• 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years of success managing renewals and growth within a SaaS environment.
• Experience using Salesforce and analytics tools (Gainsight, Tableau, Looker).
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans to drive renewals and uncover expansion opportunities.
• Present and negotiate renewal proposals and manage contracts.
• Monitor customer health using analytics to identify risks and drive remediation.
• Collaborate with Legal, Sales Operations, and Renewals to ensure smooth contracting and forecasting.
• Maintain product knowledge to drive configuration optimization and feature adoption.

Skills

Account management

Customer success

Renewals

Sales

Data analytics

MEDDPICC

Value selling

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to steward a portfolio of existing SaaS customers, driving adoption, renewals, and strategic expansion. You will align with cross-functional teams to negotiate contracts, forecast outcomes, and ensure value realization across the customer lifecycle.

The ideal candidate brings 7+ years in customer-facing roles, SaaS renewals experience, and proficiency with Salesforce and analytics tools to optimize renewal outcomes and revenue growth.