Strategic SaaS Account Manager - AI-Powered Growth

PagerDuty; Concord (NH); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement plan

Paid vacation

Paid holidays

Job summary

PagerDuty is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansions. You will partner with cross-functional teams to deliver measurable value and manage contracts with a strategic approach.

The ideal candidate brings a strong history in SaaS renewals, data-driven health metrics, and knowledge of AI-powered tools to optimize customer outcomes and revenue growth.

Qualifications

• 7+ years of combined customer-facing experience (Account Management, Customer Success, or Renewals).
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer facing

Renewals management

Salesforce

Gainsight

Tableau

Looker

Bachelor's degree

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansions. You will partner with cross-functional teams to deliver measurable value and manage contracts with a strategic approach.

The ideal candidate brings a strong history in SaaS renewals, data-driven health metrics, and knowledge of AI-powered tools to optimize customer outcomes and revenue growth.