AI-Powered SaaS Account Growth Manager

PagerDuty

Atlanta (GA)

Hybrid

USD 105,000 - 127,000

Full time

4 days ago

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Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible work arrangements

Company equity

ESPP

Retirement plan

Generous vacation time

Paid holidays and sick leave

Wellness days

Paid parental leave

Job summary

PagerDuty is seeking an Account Manager to manage a portfolio of existing SaaS customers, drive renewals, expansions, and adoption. You will partner with cross-functional teams to deliver measurable business value and maintain strong customer relationships.

This role combines customer success with strategic account management in a fast-growing AI-driven SaaS company. Based in the US, the role offers a hybrid work model with offices in multiple cities and opportunities for career growth as

Qualifications

7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
4+ years of proven success managing renewals and growth within a SaaS environment.
Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
Bachelor’s degree or equivalent experience.

Responsibilities

Own a portfolio of existing customers to ensure adoption, value realization, and retention.
Develop and execute account plans to drive renewals, mitigate churn, and uncover expansion opportunities.
Present and negotiate renewal proposals and manage multi-year options.
Monitor customer health using usage analytics and insights to identify risks early.
Collaborate with Legal, Sales Operations, and Renewals for smooth contracting and forecasting.
Maintain product knowledge and guide configuration optimization and feature adoption.