Strategic SaaS Account Manager - AI-Driven Growth

PagerDuty; Montgomery (AL); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity*

ESPP (Employee Stock Purchase Program)

Job summary

PagerDuty is seeking an Account Manager to manage a portfolio of existing SaaS customers, driving adoption, renewals, and expansion with a data-driven approach. You will collaborate with Legal, Sales Operations, and Renewals teams to ensure smooth contracting processes and healthy customer relationships.

The ideal candidate brings 7+ years of customer-facing experience, strong SaaS renewal experience, and expertise with SFDC and analytics tools, in a role that blends customer success and sales

Qualifications

• 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools (Gainsight, Tableau, Looker).

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans to drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams for smooth contracting, forecasting, and reporting.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing experience

Renewals management

Salesforce (SFDC)

Analytics tools (Gainsight/Tableau/Lo​

Bachelor’s degree or equivalent

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to manage a portfolio of existing SaaS customers, driving adoption, renewals, and expansion with a data-driven approach. You will collaborate with Legal, Sales Operations, and Renewals teams to ensure smooth contracting processes and healthy customer relationships.

The ideal candidate brings 7+ years of customer-facing experience, strong SaaS renewal experience, and expertise with SFDC and analytics tools, in a role that blends customer success and sales