Strategic SaaS Account Manager – AI-Driven Growth

PagerDuty

Tallahassee (FL)

Hybrid

USD 90,000 - 135,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Job summary

PagerDuty, Inc. is seeking an Account Manager to manage a portfolio of existing SaaS customers, driving renewals and identifying expansion opportunities. You will collaborate with cross-functional teams to deliver value and ensure adoption of PagerDuty’s platform.

The ideal candidate will bring 7+ years in customer-facing roles, experience with renewals in SaaS, and proficiency with Salesforce and analytics tools. This hybrid role offers growth and competitive rewards.

Qualifications

7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
4+ years of proven success managing renewals and growth within a SaaS environment.
Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
Bachelor’s degree or equivalent experience.

Responsibilities

Own a portfolio of existing customers to ensure adoption, value realization, and retention.
Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.