AI-Driven SaaS Account Manager: Growth & Renewals

PagerDuty; Columbia (SC); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Job summary

PagerDuty, Inc. is seeking an Account Manager to join our customer-focused team. You will manage a portfolio of existing SaaS customers, driving adoption, renewals, and strategic expansion opportunities that deliver measurable business value.

The ideal candidate brings 7+ years in customer-facing roles, experience with Salesforce and analytics tools, and a data-driven approach to renewals and cross-sell within enterprise customers.

Qualifications

• 7+ years of combined customer-facing experience (Account Management / Customer Success / Renewals).
• 4+ years of proven renewals and growth within a SaaS environment.
• Experience using Salesforce and analytics tools (Gainsight, Tableau, Looker).
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer relationship management

Renewals & upsell

SaaS familiarity

Salesforce (SFDC)

Data analytics tools

Education

Bachelor’s degree

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to join our customer-focused team. You will manage a portfolio of existing SaaS customers, driving adoption, renewals, and strategic expansion opportunities that deliver measurable business value.

The ideal candidate brings 7+ years in customer-facing roles, experience with Salesforce and analytics tools, and a data-driven approach to renewals and cross-sell within enterprise customers.