Strategic SaaS Account Manager: AI-Driven Growth

Pager; Boston (MA); Hybrid; USD 105,000 - 127,000; Full time

Benefits offered by this job

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Job summary

PagerDuty, Inc. in Boston is seeking an Account Manager to serve as the primary point of contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansions to deliver measurable business value.

You will collaborate with Legal, Sales Operations, and Renewals teams, monitor customer health using analytics, and provide consultative guidance to optimize configuration and feature adoption. This role blends customer success with sales, targeting revenue growth.

Qualifications

• 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing

Renewals

Salesforce

Analytics tools

Bachelor's degree

Education

Bachelor’s degree

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. in Boston is seeking an Account Manager to serve as the primary point of contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansions to deliver measurable business value.

You will collaborate with Legal, Sales Operations, and Renewals teams, monitor customer health using analytics, and provide consultative guidance to optimize configuration and feature adoption. This role blends customer success with sales, targeting revenue growth.