Strategic SaaS Account Manager – AI-Driven Growth

PagerDuty; Raleigh (NC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Job summary

PagerDuty seeks an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers. You will partner with cross-functional teams to drive adoption, renewals, and strategic expansion that delivers measurable business value.

The ideal candidate blends customer success and sales expertise, with a track record in managing renewals, leveraging data analytics, and driving revenue growth in a SaaS environment.

Qualifications

• 7+ years of combined customer-facing experience in Account Management, Customer Success, or Renewals.
• 4+ years of success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing

Account management

Renewals

Salesforce SFDC

Gainsight

Tableau

Looker

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

SFDC (Salesforce)

Gainsight

Tableau

Looker

Job description

PagerDuty seeks an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers. You will partner with cross-functional teams to drive adoption, renewals, and strategic expansion that delivers measurable business value.

The ideal candidate blends customer success and sales expertise, with a track record in managing renewals, leveraging data analytics, and driving revenue growth in a SaaS environment.