Strategic SaaS Account Manager - AI Ops & Renewals

PagerDuty; Montpelier (VT); Hybrid; USD 100,000 - 145,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible work arrangements

Company equity

ESPP

Retirement plan

Paid vacation

Paid holidays

Parental leave

Volunteer time off

Job summary

PagerDuty, Inc. in Montpelier, VT, is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities across cross-functional teams.

You will monitor customer health using analytics, deliver data-driven guidance, and collaborate with Legal, Sales Operations, and Renewals to optimize contracts and outcomes.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing

Renewals

Cross-functional collaboration

Data-driven

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. in Montpelier, VT, is seeking an Account Manager to serve as the primary contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities across cross-functional teams.

You will monitor customer health using analytics, deliver data-driven guidance, and collaborate with Legal, Sales Operations, and Renewals to optimize contracts and outcomes.