AI-Driven SaaS Account Manager: Growth & Renewals

PagerDuty; Topeka (KS); Híbrido; USD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days

Paid parental leave

Paid volunteer time off

Company-wide hack weeks

Mental wellness programs

Descripción de la vacante

PagerDuty, Inc. (NYSE: PD) is seeking an Account Manager to join our diverse, customer-focused team.

You will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value.

Formación

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsabilidades

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Conocimientos

Account management

Renewals

SaaS

Sales

Customer success

Educación

Bachelor's degree

Herramientas

Salesforce

Gainsight

Tableau

Looker

Descripción del empleo

PagerDuty, Inc. (NYSE: PD) is seeking an Account Manager to join our diverse, customer-focused team.

You will serve as the primary point of contact for a portfolio of existing SaaS customers, partnering closely with cross-functional teams to deliver exceptional customer outcomes. You will maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities that deliver measurable business value.