AI-Driven SaaS Account Manager | Growth & Renewals

Xapply; Boston (MA); Hybrid; USD 105,000 - 127,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Employee stock purchase program

Generation of paid time off and leave

Job summary

PagerDuty is seeking an Account Manager to manage a portfolio of existing SaaS customers, focusing on adoption, value realization, renewals, and strategic expansion opportunities. This role blends customer success with sales to maximize revenue growth while delivering measurable business value.

The ideal candidate has 7+ years in customer-facing roles and strong experience with renewals, SAS tools, and data-driven insights. Hybrid work model with multiple office locations worldwide.

Qualifications

• 7+ years of combined customer-facing experience (Account Management, Customer Success, Renewals).
• 4+ years managing renewals and growth within a SaaS environment.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals and expansion opportunities.
• Present renewal proposals and negotiate multi-year options.
• Monitor customer health using usage analytics and business insights.
• Collaborate cross-functionally with Legal, Sales Ops, and Renewals teams for smooth contracting.
• Provide consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing experience

Renewals experience

SaaS knowledge

Salesforce

Analytics tools

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to manage a portfolio of existing SaaS customers, focusing on adoption, value realization, renewals, and strategic expansion opportunities. This role blends customer success with sales to maximize revenue growth while delivering measurable business value.

The ideal candidate has 7+ years in customer-facing roles and strong experience with renewals, SAS tools, and data-driven insights. Hybrid work model with multiple office locations worldwide.