Strategic SaaS Account Manager — AI-Driven Growth

PagerDuty

Providence (RI)

Hybrid

USD 95,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Retirement plan

Paid vacation and holidays

Mental wellness programs

Job summary

PagerDuty seeks an Account Manager to manage a portfolio of existing SaaS customers, driving adoption, retention, and expansion opportunities. You will partner with cross-functional teams to ensure renewals, value realization, and strong business outcomes.

The ideal candidate combines proactive relationship-building with commercial acumen and experience with AI-driven insights in a SaaS context. A hybrid work model and global customers are part of the role.

Qualifications

7+ years of combined customer-facing experience in Account Management or Renewals.
4+ years renewing SaaS contracts or managing renewals in a SaaS environment.
Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
Bachelor’s degree or equivalent experience.

Responsibilities

Own a portfolio of existing customers to drive adoption, value realization, and retention.
Develop and execute account plans to drive renewals, mitigate churn, and uncover expansion opportunities.
Present and negotiate renewal proposals, structure multi-year options, and manage contract value.
Monitor customer health using usage analytics and business insights to identify risks.
Collaborate with Legal, Sales Ops, and Renewals teams for smooth contracting and forecasting.
Deliver consultative guidance to drive configuration and feature adoption.