Strategic SaaS Account Manager - AI-Driven Growth

PagerDuty; Pierre (SD); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Flexible work arrangements

Employee equity

Retirement plan

Paid time off

Wellness programs

Job summary

PagerDuty is seeking an Account Manager to manage a portfolio of SaaS customers, driving renewals, expansion, and adoption of the PagerDuty platform. You will partner with cross-functional teams to deliver value, negotiate renewals, and manage contracts while leveraging data-driven insights to mitigate churn.

The ideal candidate brings strong commercial acumen, experience with SaaS and AI-powered tools, and a track record of revenue growth through consultative account management.

Qualifications

• 7+ years of customer-facing experience including Account Management, Customer Success, or Renewals.
• 4+ years of success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer facing

Renewals

Salesforce

Gainsight

Tableau

Looker

Education

Bachelor's degree or equivalent

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to manage a portfolio of SaaS customers, driving renewals, expansion, and adoption of the PagerDuty platform. You will partner with cross-functional teams to deliver value, negotiate renewals, and manage contracts while leveraging data-driven insights to mitigate churn.

The ideal candidate brings strong commercial acumen, experience with SaaS and AI-powered tools, and a track record of revenue growth through consultative account management.