Hybrid-Remote SMB SaaS Account Manager | Growth & Retention

Rippling, Inc.; Seattle (WA); Hybrid; USD 65,000 - 105,000; Full time

Benefits offered by this job

Equity

Benefits

Hybrid remote

Job summary

Rippling, Inc. is seeking a self-driven Account Manager to own a book of business within our hybrid-remote US-based Account Management team.

You will guide customers in optimizing Rippling’s back-office HR solutions, navigate complex issues, and drive adoption, retention, and revenue growth across SMB accounts. You will engage executives and stakeholders, coordinate procurement, and expand the subscription base with cross-sells and product upgrades, while collaborating with product, support, and

Qualifications

• 2+ years of SaaS account management or quota-carrying customer success.
• Proven track record of meeting/exceeding quota through new product sales and upgrades.
• Consultative discovery and product demonstrations with a structured sales process.

Responsibilities

• Proactively engage customers in your book at key lifecycle events (go-live, renewals, reviews).
• Consult with clients to understand HR/IT/Finance needs and provide solutions.
• Build relationships with multiple stakeholders through remote and in-person meetings.
• Negotiate and coordinate procurement and contract execution.
• Develop and manage a pipeline of cross-sales, upgrades, and renewals to monthly targets.
• Demonstrate breadth of Rippling products to drive adoption.
• Collaborate with product, support, and operations teams to ensure customer success and long-term commitments.

Skills

SaaS account management

Quota attainment

Consultative selling

Relationship building

Communication

Sales pipeline management

Negotiation

Strategic thinking

CRM (Salesforce)

Tools

CRM (Salesforce)

Google Workspace

Job description

Rippling, Inc. is seeking a self-driven Account Manager to own a book of business within our hybrid-remote US-based Account Management team.

You will guide customers in optimizing Rippling’s back-office HR solutions, navigate complex issues, and drive adoption, retention, and revenue growth across SMB accounts. You will engage executives and stakeholders, coordinate procurement, and expand the subscription base with cross-sells and product upgrades, while collaborating with product, support, and