Strategic SaaS Account Growth & Renewal Lead

Remote; San Francisco (CA); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary with stock options

401(k) with employer match

Medical, dental & vision insurance

Flexible PTO and life moments

Job summary

Reachdesk is a global SaaS gifting and swag platform seeking a Commercial Account Manager to own retention, renewals, and growth across an existing customer portfolio. The role emphasizes strategic account management with opportunities for expansion within the book of business.

You will build executive-level relationships, drive renewals and upsells, and coordinate cross-functional teams to deliver measurable outcomes in a fast-paced, remote-friendly environment with hybrid options in the New

Qualifications

• 5+ years in account management or renewals with revenue ownership.
• Proven track record of renewing, retaining, and growing revenue.
• Experience in subscription-based SaaS or recurring revenue.
• Strong commercial judgment and problem-solving.
• Excellent written, verbal, and analytic communication.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers
• Build multi-threaded relationships across key stakeholders and decision-makers
• Drive upsell, cross-sell, and expansion opportunities within existing accounts
• Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
• Lead renewal and commercial conversations, including pricing, terms, and negotiation
• Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
• Identify customer challenges early and work cross-functionally to solve them
• Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
• Maintain strong forecasting discipline and pipeline visibility across your book of business
• Represent Reachdesk with confidence and professionalism in executive-level discussions

Skills

Account management

Renewals

Upsell

Cross-sell

SaaS sales

Executive relationships

Job description

Reachdesk is a global SaaS gifting and swag platform seeking a Commercial Account Manager to own retention, renewals, and growth across an existing customer portfolio. The role emphasizes strategic account management with opportunities for expansion within the book of business.

You will build executive-level relationships, drive renewals and upsells, and coordinate cross-functional teams to deliver measurable outcomes in a fast-paced, remote-friendly environment with hybrid options in the New