Strategic Commercial Account Manager — Remote/Hybrid

Reachdesk; Miami (FL); Remote; USD 160,000 - 200,000; Full time

Benefits offered by this job

Stock options

401(k) matching

Health insurance

Dental and vision

Flexible PTO

Collaborative culture

Job summary

Reachdesk is seeking a Commercial Account Manager to own retention and growth across a portfolio of existing customers. This role focuses on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

You will build executive-level relationships, drive upsell and cross-sell opportunities, and lead cross-functional teams to deliver measurable outcomes aligned with customers’ objectives and Reachdesk capabilities.

Qualifications

• 5+ years in account management or revenue-facing roles.
• Proven renewals, retention, and revenue growth within SaaS environments.
• Experience with renewals, upsells, cross-sells in existing books of business.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers.
• Build multi-threaded relationships with key stakeholders and decision-makers.
• Drive upsell, cross-sell, and expansion opportunities within existing accounts.

Skills

Renewals

Upsell

Cross-sell

Strategic account growth

Relationship building

Forecasting

Negotiation

Executive communication

Problem solving

Commercial judgment

Job description

Reachdesk is seeking a Commercial Account Manager to own retention and growth across a portfolio of existing customers. This role focuses on renewals, expansion, and strategic account growth, with some prospecting within your book of business.

You will build executive-level relationships, drive upsell and cross-sell opportunities, and lead cross-functional teams to deliver measurable outcomes aligned with customers’ objectives and Reachdesk capabilities.