Strategic Growth Account Manager - Remote/Hybrid

Reachdesk; Philadelphia (Philadelphia County); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Stock options

401(k) matching

Health insurance

Flexible PTO

Collaborative culture

Job summary

Reachdesk is hiring a Commercial Account Manager in the US to own retention, renewals, and growth for a portfolio of customers. You’ll drive upsell opportunities while coordinating cross-functional teams to deliver measurable value and revenue outcomes.

The role emphasizes building executive relationships, negotiating terms, and shaping account strategies in a fast-paced SaaS environment. Remote or hybrid options apply within the US.

Qualifications

• 5+ years in account management with direct revenue ownership.
• Sales, SDR/BDR or AE experience preferred.
• Experience in subscription-based SaaS or recurring revenue environments.
• Proven renewals, upsells and expansion within existing books of business.

Responsibilities

• Own retention, renewals, and growth across a portfolio of existing customers.
• Build multi-threaded relationships with key stakeholders.
• Drive upsell, cross-sell, and expansion opportunities.
• Lead renewal and commercial conversations including pricing and terms.
• Coordinate cross-functional teams to deliver customer outcomes.
• Maintain forecasting discipline and pipeline visibility.

Skills

Account management

Renewals

Upsell / cross-sell

SaaS sales

Executive relationships

Job description

Reachdesk is hiring a Commercial Account Manager in the US to own retention, renewals, and growth for a portfolio of customers. You’ll drive upsell opportunities while coordinating cross-functional teams to deliver measurable value and revenue outcomes.

The role emphasizes building executive relationships, negotiating terms, and shaping account strategies in a fast-paced SaaS environment. Remote or hybrid options apply within the US.