Strategic Technical Customer Success Manager

Cisco

Houston (TX)

On-site

USD 110,000 - 190,000

Full time

38 hours ago

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Job summary

Cisco in Houston seeks a Technical Customer Success & Risk Management professional to drive adoption of Cisco technologies, mitigate renewal risk, and identify expansion opportunities. You’ll lead cross‑functional efforts with Sales, Renewal, and Product teams to maximize customer value and retention.

Responsibilities include orchestrating multi‑stream adoption programs, applying AI/automation insights, and guiding customers through transformative journeys that align technology with evolving

Qualifications

Bachelor's degree with 8+ years IT or customer success experience.
Advanced expertise in renewals risk management and adoption metrics.
Experience driving multi-team programs and executive stakeholders.
Strong analytical and communication skills.

Responsibilities

Manage a portfolio of complex strategic accounts and multi-stakeholder teams.
Lead adoption initiatives using AI-tools to predict challenges and drive value realization.
Coordinate cross-functional teams to enable renewals and expansion.
Conduct alignment workshops and executive updates to guide adoption roadmaps.
Act as a liaison across product and engineering for customer-driven feedback.

Skills

Technical leadership

Customer success

Risk management

AI/ML awareness

Renewals coordination

Education

Bachelor's degree

Master's degree

PhD

CCNP or equivalent certification

Tools

Salesforce

BI tools

Job description

Responsibilities include orchestrating multi‑stream adoption programs, applying AI/automation insights, and guiding customers through transformative journeys that align technology with evolving

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