Strategic Renewals Manager

Socket.dev; New York (NY); On-site; USD 141,000 - 212,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with Cisco matching

Paid parental leave

Paid time off & holidays

Job summary

Cisco is seeking a Customer Experience Renewal Manager to own a portfolio of renewal contracts and drive renewals to timely closure. You will collaborate with customers, partners and Cisco teams to understand requirements and minimize renewal risk.

The role involves negotiation, data analysis, and strategy development for renewal cycles. The position requires 5+ years in renewals, a BA/BS, and experience with Salesforce CRM.

Qualifications

• BA/BS (or equivalent) and 5+ years of renewal contracts experience.
• Experience in end-to-end renewals including upsells and pricing negotiations.
• Knowledge of customer environment, industry, market, Cisco footprint.

Responsibilities

• Own and implement a portfolio of renewal contracts for Cisco products and services.
• Collaborate with customers, partners, and Cisco teams to drive renewals to timely closure.
• Conduct financial assessments and process management to support renewals.
• Develop win-back strategies for inactive customers.

Skills

Sales experience

Negotiation

Data analysis

CRM tools SFDC

Education

Bachelor's degree

Tools

SFDC (Salesforce)

Job description

Cisco is seeking a Customer Experience Renewal Manager to own a portfolio of renewal contracts and drive renewals to timely closure. You will collaborate with customers, partners and Cisco teams to understand requirements and minimize renewal risk.

The role involves negotiation, data analysis, and strategy development for renewal cycles. The position requires 5+ years in renewals, a BA/BS, and experience with Salesforce CRM.