Strategic Renewals Manager

Cisco Systems, Inc.; New York (NY); On-site; USD 141,000 - 243,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Parental leave

Disability coverage

Life insurance

RSU grants

Job summary

Cisco Systems, Inc. in New York City is seeking a Customer Experience Renewal Manager to own renewal contracts across assigned accounts and drive timely renewals for Cisco solutions.

The role requires 5+ years in renewal contracts for software and services, plus sales experience and end-to-end renewals expertise, including quotes, pricing, and forecasting. Cisco offers comprehensive benefits and a clear NYC salary range.

Qualifications

• BA/BS (or equivalent) and 5+ years of proven renewal contract experience.
• Previous sales experience.
• End-to-end renewals experience including quotes, pricing, and timely contract closure.
• Knowledge of customer environments and Cisco footprint.
• Forecasting and data accuracy experience with CRM tooling.

Responsibilities

• Own and manage a portfolio of renewal contracts for assigned accounts.
• Collaborate with customers, partners and Cisco teams to define renewal strategy.
• Develop an end-to-end view of customer requirements and objectives.
• Monitor quote creation to mitigate contract closure risks.
• Implement win-back strategies for inactive customers.

Skills

Negotiation

Interpersonal skills

Sales targets

Data analysis

Renewals cycles

Forecasting

CRM tools

Customer environment

Education

BA/BS (or equivalent)

Tools

SFDC

Job description

Cisco Systems, Inc. in New York City is seeking a Customer Experience Renewal Manager to own renewal contracts across assigned accounts and drive timely renewals for Cisco solutions.

The role requires 5+ years in renewal contracts for software and services, plus sales experience and end-to-end renewals expertise, including quotes, pricing, and forecasting. Cisco offers comprehensive benefits and a clear NYC salary range.