Renewals Manager

Jobtailor; Maryland; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor is seeking a Renewal Contract Manager to own, implement, and grow a portfolio of Cisco product, software, and service renewal contracts across assigned customer accounts in the DC/Metro region.

You will collaborate with customers, partners, and Cisco teams to map requirements, drive renewals to closure, and minimize renewal risk, while leveraging SFDC for end-to-end renewal management and supporting DoD customers with mission-critical Cisco solutions.

Qualifications

• 5+ years of proven experience renewing software and services contracts.
• Experience with end-to-end renewals including upsells, pricing negotiation, and contract-term reviews.
• Strong negotiation and interpersonal skills.
• Experience with the Federal Government and ability to obtain a U.S. security clearance.
• Live in the DC/Metro Region and track record of meeting sales targets.

Responsibilities

• Own and grow a portfolio of renewal contracts across accounts.
• Collaborate with customers, partners, and Cisco teams to map requirements.
• Define strategies to drive renewals to closure.
• Minimize renewal risk and financial attrition.
• Understand customer procurement processes.
• Oversee quote creation to reduce closure risk.
• Support renewals with financial assessments and forecasting.
• Develop win-back strategies for inactive customers.
• Support DoD customers in transforming missions with Cisco solutions.

Skills

Renewal contract management

Sales experience

CRM tools (SFDC)

Federal government experience

Data analysis and financial reporting

Education

BA/BS or equivalent

Tools

SFDC

Job description

• Own, implement, and grow a portfolio of Cisco product, software, and service renewal contracts across assigned customer accounts
• Work with customers, partners, and Cisco teams to develop an end-to-end view of customer requirements and objectives
• Define strategies to drive renewals to timely closure
• Minimize renewal risk and financial attrition
• Build understanding of customer and partner procurement processes
• Gain knowledge of Cisco technologies and product differentiation
• Supervise quote-creation progress to mitigate contract-closure risks
• Conduct process management and financial assessments supporting the renewals process
• Implement win-back strategies for inactive customers
• Support Department of Defense customers in transforming their organizations and meeting mission-critical objectives through Cisco solutions

Requirements

• BA/BS (or equivalent)
• 5+ years of proven experience implementing renewal contracts for software and services
• Previous sales experience
• Experience with the end-to-end renewals cycle, including upsells, timely contract closure, quote building, contract-term review, pricing negotiation, and assigned-account management
• Expanded knowledge of the customer environment, industry, market impact, and Cisco footprint
• Ability to implement policies for forecasting, data quality, and accuracy
• Experience with CRM tools, such as SFDC
• Strong negotiation and interpersonal skills
• Experience with the Federal Government
• Ability to obtain and maintain a U.S. government security clearance; active clearance preferred
• Live in the DC/Metro Region
• Track record of meeting or exceeding sales targets and quotas
• Ability to analyze data and financial reports to identify and propose renewal upsells
• Familiarity with recurring-revenue renewal cycles
• Strong analytical skills
• Ability to lead multiple accounts and deadlines
• Strong follow-up practices
• Ability to work in a fast-paced, dynamic environment

Core Competencies

Demonstrates expertise in managing Cisco product and service renewal contracts, with a strong focus on customer relationship management, negotiation, and financial analysis. Proven ability to implement strategies that drive timely contract closures and minimize financial attrition.

Highest-signal resume keywords

• Renewal Contract Management
• Sales Experience
• CRM Tools (SFDC)
• Federal Government Experience
• Data Analysis and Financial Reporting

Hard Skills

• Contract Negotiation
• Quote Building
• Pricing Negotiation
• Upselling
• Financial Assessment
• Forecasting
• Data Quality Implementation
• Renewal Cycle Management
• Customer Procurement Processes
• Contract-Term Review

Soft Skills

• Interpersonal Skills
• Analytical Skills
• Strong Follow-Up Practices
• Ability to Work in Fast-Paced Environment
• Leadership of Multiple Accounts

Certifications & Qualifications

• U.S. Government Security Clearance

Industry Keywords

• Cisco Technologies
• Department of Defense
• Recurring-Revenue Renewal Cycles
• Customer Environment Knowledge
• Market Impact Understanding