Renewals Manager

Jobtailor; Illinois; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in the United States (Illinois) is seeking a seasoned renewal contract professional to own a portfolio involving Cisco products and services. You will coordinate with customers, partners, and Cisco teams to map requirements and drive renewals to closure.

The role emphasizes minimizing renewal risk, understanding procurement, and leveraging CRM data to propose renewal upsells and favorable terms. A strong negotiator with financial acumen will thrive in a fast-paced environment.

Qualifications

• 8+ years of proven experience implementing renewal contracts for software and services.
• Previous sales experience.
• Experience in the end-to-end renewals cycle, including upsells and timely contract closure.
• Experience building quotes, reviewing contract terms, and negotiating pricing.
• Expanded knowledge of the customer environment, industry, market impact, and Cisco footprint.

Responsibilities

• Own and implement a portfolio of renewal contracts for Cisco products and services across assigned customer accounts
• Work with customers, partners, and Cisco teams to develop an end-to-end view of customer requirements and objectives
• Define strategies to drive renewals to timely closure
• Minimize renewal risk and financial attrition
• Build understanding of customer and partner procurement processes
• Develop knowledge of Cisco technology and product differentiation
• Supervise quote creation progress to mitigate contract closure risks
• Conduct process management and financial assessments supporting the renewals process
• Implement win-back strategies for inactive customers

Skills

Renewal contracts

Sales experience

CRM tools

Negotiation

Data analysis

Education

Bachelor's degree

Tools

SFDC (Salesforce)

Financial reporting tools

Job description

• Own and implement a portfolio of renewal contracts for Cisco products and services across assigned customer accounts
• Work with customers, partners, and Cisco teams to develop an end-to-end view of customer requirements and objectives
• Define strategies to drive renewals to timely closure
• Minimize renewal risk and financial attrition
• Build understanding of customer and partner procurement processes
• Develop knowledge of Cisco technology and product differentiation
• Supervise quote creation progress to mitigate contract closure risks
• Conduct process management and financial assessments supporting the renewals process
• Implement win-back strategies for inactive customers

Requirements

• BA/BS (or equivalent)
• 8+ years of proven experience implementing renewal contracts for software and services
• Previous sales experience
• Experience in the end-to-end renewals cycle, including upsells and timely contract closure
• Experience building quotes, reviewing contract terms, and negotiating pricing
• Expanded knowledge of the customer environment, industry, market impact, and Cisco footprint
• Ability to implement policies for forecasting, data quality, and accuracy
• Experience with CRM tools, such as SFDC
• Strong negotiation and interpersonal skills
• Track record of meeting or exceeding sales targets and quotas
• Ability to analyze data and financial reports to identify and propose renewal upsells
• Familiarity with recurring revenue renewal cycles
• Strong analytical skills to assess customer needs and propose effective solutions
• Ability to lead multiple accounts and deadlines
• Strong follow-up practices
• Ability to work in a fast-paced, dynamic environment

Core Competencies

Demonstrates expertise in managing renewal contracts for Cisco products and services, with a strong focus on customer relationship management, negotiation, and data analysis to drive contract closure and upsell opportunities.

Highest-signal resume keywords

• Renewal Contract Management
• Sales Experience
• CRM Tools (SFDC)
• Negotiation Skills
• Data Analysis

ATS Optimization Keywords

Hard Skills

• Contract Closure
• Quote Creation
• Financial Assessment
• Upselling
• Forecasting

Soft Skills

• Interpersonal Skills
• Analytical Skills
• Follow-Up Practices
• Leadership
• Adaptability

Certifications & Qualifications

• BA/BS Degree

Industry Keywords

• Renewals Cycle
• Recurring Revenue
• Customer Procurement Processes
• Market Impact
• Cisco Footprint

Tools & Technologies

• CRM Software
• Cisco Products
• Financial Reporting Tools