Strategic Renewals Manager

salesforce.com, inc.; Indianapolis (IN); On-site; USD 71,000 - 96,000; Full time

Job summary

Salesforce Renewals Manager role focusing on owning a portfolio of existing customers, maximizing retention, negotiating contracts, and growing opportunities within the customer base. You will work with cross-functional teams to improve the end-to-end customer experience and deliver pricing strategies to key stakeholders.

Candidates should have 3+ years in renewals/account management, a BA/BS, strong communication and negotiation skills, and hands-on experience with Salesforce CRM and CPQ tools

Qualifications

• 3+ years of renewals/account management experience
• BA/BS degree in Business Administration, Sales or relevant field
• Ability to communicate and influence stakeholders at all levels, including executive/C-level
• Experience with CRM software (e.g. Salesforce) and CPQ tools
• Experience delivering client-focused solutions and managing multiple projects with attention to detail
• Strong negotiation, listening and presentation skills

Responsibilities

• Own customer renewals by building and maintaining long-lasting relationships
• Develop relationships with executives and stakeholders; prepare client-facing presentations and pricing
• Answer client queries and identify opportunities for existing customers
• Collaborate with cross-functional teams to improve customer experience
• Serve as the lead contact for account management matters
• Negotiate contracts and close agreements to maximize profits and reduce churn
• Ensure timely delivery of solutions aligned with customer needs
• Communicate progress of monthly/quarterly initiatives to stakeholders
• Forecast and track key account metrics and annual forecasts
• Prepare reports on account status and collaborate with sales to grow opportunities
• Assist with challenging client requests or escalations as needed

Skills

Renewals management

Account management

CRM & CPQ experience

Communication

Negotiation

Education

BA/BS in Business Administration or related field

Tools

Salesforce CRM

CPQ tools

Job description

Salesforce Renewals Manager role focusing on owning a portfolio of existing customers, maximizing retention, negotiating contracts, and growing opportunities within the customer base. You will work with cross-functional teams to improve the end-to-end customer experience and deliver pricing strategies to key stakeholders.

Candidates should have 3+ years in renewals/account management, a BA/BS, strong communication and negotiation skills, and hands-on experience with Salesforce CRM and CPQ tools