Strategic Renewals Leader — Remote

Salesforce, Inc.; Chicago (IL); Remoto; USD 71.000 - 114.000; Tempo pieno

Descrizione del lavoro

Salesforce, Inc. is seeking a Renewals / Senior Renewals Manager to own a portfolio of existing customers, maximize retention, and negotiate complex contracts.

You will build lasting relationships, coordinate cross-functional teams, and drive opportunities across renewals and expansions within Salesforce agreements. Candidates should have 3+ years in renewals or account management, a BA/BS in business, strong executive communication, and experience with Salesforce CRM and CPQ tools.

Competenze

• 3+ years in Renewals/Account management or similar
• BA/BS in Business Administration, Sales or relevant field
• Ability to communicate, present and influence at executive levels
• Experience with Salesforce CRM and CPQ tools
• Proven client-focused solutions and strong communication skills

Mansioni

• Own renewals by building long-term client relationships
• Develop relationships with executives and prepare pricing presentations
• Answer client queries and identify new opportunities
• Collaborate with cross-functional teams to improve customer experience
• Lead as primary contact for account management matters
• Negotiate contracts to maximize profits and minimize churn
• Ensure timely delivery of solutions per customer needs
• Communicate progress of initiatives to stakeholders
• Forecast and track key account metrics
• Prepare reports on account status
• Collaborate with sales to grow opportunities
• Assist with challenging requests or escalations

Conoscenze

Relationship building

Negotiation

Presentation skills

CRM proficiency

Formazione

BA/BS in Business Administration or related field

Strumenti

Salesforce CRM

CPQ tools

Descrizione del lavoro

Salesforce, Inc. is seeking a Renewals / Senior Renewals Manager to own a portfolio of existing customers, maximize retention, and negotiate complex contracts.

You will build lasting relationships, coordinate cross-functional teams, and drive opportunities across renewals and expansions within Salesforce agreements. Candidates should have 3+ years in renewals or account management, a BA/BS in business, strong executive communication, and experience with Salesforce CRM and CPQ tools.