Senior Renewals & Growth Manager

Salesforce, Inc.; United States; Remote; USD 71,000 - 114,000; Full time

Job summary

Salesforce, Inc. seeks a Renewals Manager to own a portfolio of existing customers, negotiate contracts, and maximize retention while navigating startup contracts that cross over to large Salesforce agreements.

The role requires building strong relationships with executives, preparing pricing and presentations, and partnering with cross-functional teams to improve the customer experience. Strong CRM/CPQ experience is essential.

Qualifications

• 3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager.
• BA/BS degree in Business Administration, Sales or relevant field is required
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce) and CPQ tools
• Experience delivering client-focused solutions to customer needs
• You have a way with people, and are an excellent communicator
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication and negotiation skills in order to handle multiple tasks and clients at once

Responsibilities

• Owning renewals by building and maintaining long-lasting client relationships
• Developing relationships with customers, connecting with executives and stakeholders and preparing customer-facing presentations and pricing
• Answering client queries and identifying new business opportunities among existing customers
• Liaising with cross-functional internal teams to improve the entire customer experience
• Serving as the lead point of contact for all customer account management matters
• Negotiating contracts and closing agreements to maximize profits and minimize customer churn
• Ensuring timely and successful delivery of solutions according to customer needs and objectives
• Clearly communicating the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecasting and tracking key account metrics (e.g. quarterly sales results and annual forecasts)
• Preparing reports on account status
• Collaborating with sales team to identify and grow opportunities
• Assisting with challenging client requests or issue escalations as needed

Skills

Renewals management

Stakeholder communication

CRM (Salesforce) & CPQ

Client-focused solutions

Negotiation & presentation

Multi-project management

Verbal & written communication

Education

BA/BS in Business Administration or related field

Tools

Salesforce CRM

CPQ tools

Job description

Salesforce, Inc. seeks a Renewals Manager to own a portfolio of existing customers, negotiate contracts, and maximize retention while navigating startup contracts that cross over to large Salesforce agreements.

The role requires building strong relationships with executives, preparing pricing and presentations, and partnering with cross-functional teams to improve the customer experience. Strong CRM/CPQ experience is essential.