Cisco Services Renewals Growth Specialist

Presidio, Inc; Northern (KY); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Presidio is seeking a Specialist, Cisco Services & Renewals to drive growth in Cisco service contract renewals by retaining existing clients and upselling premium offerings. You will work with Account Executives, clients, Cisco, and internal teams to manage renewal quotes and orders throughout the contract lifecycle.

The role emphasizes proactive renewal management, opportunity identification, and accurate forecasting, with quarterly reviews and collaboration across CX teams to maximize attach

Qualifications

• Bachelor's degree or equivalent experience and/or military experience.
• Proficient in Microsoft Excel and MS applications.
• Strong written and verbal communication skills.
• Ability to work independently and in a cross functional team environment.
• Strong knowledge of Cisco services, contracts, and Enterprise Agreements.
• Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP).
• Knowledge of service lifecycle management and subscription models.

Responsibilities

• Proactively manage customer Cisco renewals and timeline for assigned account base.
• Review renewals for upsell opportunities, position new offers, create and present quotes/proposals.
• Participate in joint Presidio/OEM strategy meetings relating to renewal.
• Participate in customer facing meetings to present offerings, address questions, and drive opportunities to closure.
• Assist in the Services EA sales cycle by helping identify qualified target customers, building renewal quotes as needed.
• Work with EA Client Success Managers to prepare customers for Services EA True Forwards and budgetary estimates.
• Maintain and reconcile end-user’s Cisco contract inventory and manage this process quarterly, annually, etc.
• Triage all Cisco services related questions and issues both internally and externally.
• Collaborate with regional management and cross functional teams to promote the Cisco service practice and increase renewal & EA adoption.
• Accurately forecast renewals pipeline with Account Executives.
• Coordinate with manufacturer reps to secure pricing and timely renewals.
• Review contracts for accuracy and maintain clean, consolidated contracts and access.
• Prepare and process orders utilizing internal tools and track orders to completion.

Skills

Strong written communication

Verbal communication

Cross-functional teamwork

Independent work

Cisco services knowledge

Contract management

Education

Bachelor's degree or equivalent

Tools

CCWR

EAMP

Job description

Presidio is seeking a Specialist, Cisco Services & Renewals to drive growth in Cisco service contract renewals by retaining existing clients and upselling premium offerings. You will work with Account Executives, clients, Cisco, and internal teams to manage renewal quotes and orders throughout the contract lifecycle.

The role emphasizes proactive renewal management, opportunity identification, and accurate forecasting, with quarterly reviews and collaboration across CX teams to maximize attach