Renewals Specialist

Cisco; North Carolina; On-site; USD 126,000 - 197,000; Full time

Job summary

Cisco is seeking a Customer Experience Renewal Specialist to own a portfolio of renewal contracts and drive timely closures. You will collaborate with customers, partners, and Cisco teams to understand requirements and orchestrate resources for successful renewals.

You will develop consultative selling skills, analyze procurement processes, and implement win-back strategies for inactive customers while contributing to Cisco's customer experience objectives.

Qualifications

• Bachelor's degree or equivalent experience is required.
• Experience with renewal campaigns and cross-functional coordination is needed.
• Proven ability to support negotiations and drive renewal closures.

Responsibilities

• Own and execute a portfolio of renewal contracts across assigned accounts.
• Collaborate with customers, partners and Cisco teams to drive timely renewals.
• Analyze customer environment and procurement processes to improve forecasts.
• Support account managers in negotiations to protect renewal value.

Skills

Verbal communication

Attention to detail

Customer service

Salesforce SFDC

Sales support

Relationship building

Education

Bachelor's degree or equivalent

Tools

Salesforce SFDC

Job description

The application window is expected to close on: 10/16/2026

Meet the Team:

The new Customer Experience Renewal Specialist role is a highly transparent, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.

You will be accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an end-to-end, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition. You will bring solid understanding of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.

This role resides in the Customer Experience organization, one of Cisco's fastest growing teams that delivers profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and an efficient experience from Cisco solutions.

Your Impact:

In this role, you will analyze the customer environment, industry, market impact, and Cisco's footprint, while implementing policies to ensure forecasting, data quality, and accuracy. You'll build an understanding of customer and partner procurement processes and gain experience with CRM tools such as Salesforce.com (SFDC). As you develop basic consultative selling skills, you will enjoy implementing win-back strategies for inactive customers. If you seek hands‑on involvement in crafting the strategic direction of Cisco and improving Customer Experience, we have an opportunity for you.

Minimum Qualification:

• Bachelor's Degree or equivalent experience
• 5+ years of experience in Developing end-to-end renewals cycle, including up-sells and closing timely contracts for assigned accounts OR 5+ years of experience in managing customer success motions and delivering collaboration customer epxeirence outcomes for assigned accounts.
• Experience Sales/Business Development/Renewals hand-offs.
• Implement renewal contracts for products and services on small accounts with low complexity.
• Experience supporting Account Managers in negotiations to drive the integrity of the renewal portion of the agreement.
• Experience in supervising quote creation progress to mitigate contract closure risks.

Preferred Qualifications:

• Excellent verbal (via telephone or video device) and written (via email and chat application) communications skills
• A high orientation to detail and capable of handling a large volume of accounts, tasks and responsibilities.
• Strong customer service, listening and presentation skills
• Previous experience working with Salesforce.com (SFDC)
• Experience in Sales or Sales Support including direct customer and partner experience and the ability to navigate internal, highly matrixed account teams
• Experience driving customer relationships, pipeline, forecasts, and new prospects.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $126,300.00 to $197,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco