Strategic Renewal Specialist – Legal Tech & AI Value

Thomson Reuters; Eagan, Frisco, Ann Arbor (MN, TX, MI); Hybrid; USD 78,000 - 146,000; Full time

Job summary

Thomson Reuters is seeking a Renewal Specialist for the Small Law Firm segment in a hybrid United States location. The role focuses on customer retention and expanding Westlaw, Practical Law, and CoCounsel revenue within assigned accounts.

Responsibilities include driving renewal volume, promoting digital capabilities, and coordinating with teams to increase product usage and upsell opportunities. Travel may be required for training and customer meetings.

Qualifications

• High degree of professionalism and strong leadership skills required.
• Strong communication and presentation skills, especially via telephone, required.
• Well-developed negotiation skills required.
• Strong attention to detail and excellent organizational skills.
• Ability to travel occasionally to training sessions, meetings, and to customer locations.
• CRM knowledge and technical skills, with a use of AI.

Responsibilities

• Drive Results: Meet monthly renewal volume and revenue requirements.
• Consultation: Promote Thomson Reuters digital capabilities to help customers do business on their time in a simplified way.
• Retention Focused: Secure long-term revenue by targeting multi-year contract goals and assisting with renewal portfolio growth by reaching upsell goals.
• Product Proposition: Design and develop strategies to increase market share, conduct demonstrations to introduce and position new products effectively.
• Sales Process: Aligning with workflow methodology and digital forward workstream.
• Reporting: Maintain an accurate and up-to-date renewal portfolio by meeting business system logging requirements.
• Planning: Forecast your business attainment accurately on a monthly basis.

Skills

Communication

Leadership

Negotiation

CRM Knowledge

Attention to detail

Education

J.D. or equivalent

Tools

CRM Systems

Job description

Thomson Reuters is seeking a Renewal Specialist for the Small Law Firm segment in a hybrid United States location. The role focuses on customer retention and expanding Westlaw, Practical Law, and CoCounsel revenue within assigned accounts.

Responsibilities include driving renewal volume, promoting digital capabilities, and coordinating with teams to increase product usage and upsell opportunities. Travel may be required for training and customer meetings.