Strategic Renewal & Growth Specialist

Thomson Reuters; Ann Arbor (MI); On-site; USD 78,000 - 146,000; Full time

Benefits offered by this job

Flex My Way

Grow My Way

Headspace app

Two Mental Health Days

Tuition reimbursement

Employee Stock Purchase Plan

Volunteer days

Job summary

Thomson Reuters seeks a Renewal Specialist to drive customer retention and expand revenue across Westlaw, Practical Law, and CoCounsel within assigned accounts. You will leverage negotiations, product knowledge, and AI insights to increase usage and demonstrate value.

Responsibilities include meeting renewal targets, promoting digital capabilities, and pursuing multi-year contracts while planning accurate forecasts and maintaining renewal portfolios. Occasional travel is required.

Qualifications

• Professionalism and leadership required.
• Strong communication and presentation skills, especially via telephone.
• Well-developed negotiation skills.
• Strong attention to detail and organizational skills.
• Ability to work independently in a fast-paced environment.
• CRM knowledge and use of AI for insights.
• Occasional travel to trainings, meetings, and customer locations.

Responsibilities

• Meet monthly renewal volume and revenue targets.
• Promote Thomson Reuters digital capabilities to customers.
• Secure long-term revenue with multi-year renewal goals and upsell efforts.
• Design and develop strategies to increase market share and demonstrate products.

Skills

Leadership

Communication

Negotiation

Attention to detail

Independence

CRM knowledge and AI usage

Travel readiness

Education

J.D. or equivalent legal experience

Tools

CRM software

Job description

Thomson Reuters seeks a Renewal Specialist to drive customer retention and expand revenue across Westlaw, Practical Law, and CoCounsel within assigned accounts. You will leverage negotiations, product knowledge, and AI insights to increase usage and demonstrate value.

Responsibilities include meeting renewal targets, promoting digital capabilities, and pursuing multi-year contracts while planning accurate forecasts and maintaining renewal portfolios. Occasional travel is required.